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Emergency & Troubleshooting

Resolve complex networking and hardware performance issues. The scope of our Emergency Troubleshooting service covers the Full Application Stack, Databases, Security, and can also resolve complex networking and hardware performance issues. We work with 14 different database systems, all Microsoft, Unix and Linux systems and most Cloud environments. If you’re reading this you probably have either an urgent, serious issue, or a persistent niggle that you want fixed. This troubleshooting and resolving service is included as part of our fully managed service RDB Manage, but is available to new customers as a professional services offering. Our troubleshooting service is ideal for organisations facing serious technical or operational problems. We can provide you with the services of specialist technicians even if you don’t currently have our RDB Manage Service. This enables you to get your system back up and running again as quickly as possible and also get recommendations for a permanent fix. The scope of our Emergency Troubleshooting service covers the Full Application Stack and can also resolve complex networking, security and hardware performance issues.

Health-Checks & Security Checks

Legacy Migrations to Cloud platforms: Solaris/AIX/Oracle, Legacy LAMP stack and others in Public and Private Clouds

Optimisation and Audit Services

Migration and Move to Cloud Do you need to migrate your applications to new infrastructure because of high maintenance costs? Are you trying to move it to a public cloud as part of a strategic initiative? Are you trying to reduce costs across the board by having a complete infrastructure and license optimisation audit?

Aerospace Manufacturer and Services

After a brief consulting assignment, RDB Concepts were asked to provide 24×7, full resolving services covering the legacy operating system, database and application servers. Over a number of years the client has asked for advice on a number of...

Improving Oracle Performance

RDB Concepts were commissioned to investigate poor performance from an Oracle Enterprise RAC application which is used to provide a subscription business service internationally. On further investigation, there were a number of problems with the...

International near-SaaS provision for UK based ISV

An existing customer called us in to investigate a complex problem with a Linux Postgres Cluster. The application running on the machines was sporadically losing nodes and then not able to recover even with manual intervention. The customer who is...

Large International Restauranteur Troubleshooting Core System Support

A large multi-franchise, international restauranteur was experiencing very serious problems with its Oracle Hospitality system, which was their core management system worldwide. Despite being hosting by Oracle in the Oracle Cloud on an Oracle...

Large National Restaurant Chain

RDB Concepts have supported this major high-street name with our RDB Manage and Custodian*24 services for more than 10 years. We have undertaken several estate optimisation projects for them. Most recently as part of our contribution to their...

Large Website and WebServices Stack

A government organisation providing a variety of national services via a website, needed assistance with maintaining patch levels on an application stack which was out of support and end of life. The infrastructure and architecture had also evolved...

Legacy Migrations to Cloud

Many CIOs have a move to cloud for all or most systems, often in short timescales on their to-do list. However, some of the legacy core systems which run many mature businesses have either a technology debt or are too embedded to contemplate major...

Pizza Hut - Continued Optimisation

RDB Concepts have supported this major high-street chain with our RDB Manage and Custodian*24 services for more than 12 years. We have managed the organisation through two major infrastructure renewals, a major reorganisation and consolidation,...

Secure Platform for University of West of Scotland

UWS, a major University with more than 20,000 students experienced a significant breach in a failed ransomware attack. Their core students’ records databases were managed by RDB as a full service. After the attack had resulted in the complete...

Telecoms Infrastructure & Database Optimisation

RDB Concepts were commissioned to investigate the decommissioning of several legacy enterprise database servers which had become increasingly expensive to maintain. On further investigation, there was a broader problem of managing an ageing estate...